Privacy Policy for Glorious Life Academy (UK)

Effective Date: 18/04/25

At Glorious Life Academy (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy outlines how we collect, use, store, and protect your personal data when you engage with our services, website, events, and communications.

1. Who We Are

Glorious Life Academy is a UK-based Christian educational and empowerment platform focused on spiritual development, personal growth, and holistic well-being. We are a data controller for the purposes of data protection law.

If you have any questions about this policy, please contact:

Data Protection Officer (DPO)

Email: [email protected]

Phone: 0207 1755108

Address: 204 palmer house wood green n22 6ul

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Identity Data: Full name, date of birth, gender.
Contact Data: Email address, telephone number, home address.
Transaction Data: Payment details (processed securely via third-party providers).
Technical Data: IP address, browser type and version, time zone, operating system, and device identifiers.
Usage Data: Information on how you use our website and services.
Profile Data: Course enrolments, feedback, preferences, and interests.
Special Category Data: In rare cases, we may process information related to your health or religious beliefs, but only with your explicit consent and for legitimate purposes.

3. How We Use Your Personal Data

We process your personal data to:

Register you for courses, workshops, and events.
Deliver course content and communicate important updates.
Manage payments and donations.
Respond to your enquiries or requests.
Maintain our internal records and compliance.
Improve and personalise your user experience.

We will only use your data when legally permitted. The most common lawful bases for processing include:

Consent
Contractual necessity
Legal obligation
Legitimate interests (where these are not overridden by your rights)

4. Marketing Communications

We may send you information about our services and events that we think may interest you. You can opt in or out at any time by clicking “unsubscribe” in our emails or by contacting us directly.

We will only use your data when legally permitted. The most common lawful bases for processing include:

5. Data Sharing

We do not sell or rent your personal data. We may share your data with:

Trusted third-party service providers (e.g., payment gateways, email platforms, IT support)
Regulators or legal authorities if required by law

All third parties are required to comply with data protection laws and must only process your data for specified purposes under strict confidentiality agreements.

6 International Data Transfers

If we transfer data outside the UK, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses or adequacy decisions by the UK government) to protect your personal information.

7. How Long We Keep Your Data

We retain your personal data only as long as necessary for the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements. After that, it is securely deleted or anonymised.

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of incorrect or incomplete data
Request erasure (in certain circumstances)
Object to or restrict processing
Withdraw consent at any time (where processing is based on consent)
Request the transfer of your data to another organisation
Lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise your rights by contacting us at [Insert Email].

9. Cookies

We use cookies to improve your browsing experience and analyse how our site is used. You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.

10. Security

We take reasonable and appropriate security measures to protect your personal data from accidental loss, misuse, or unauthorised access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated "Effective Date." Please review it regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

Glorious Life Academy – Data Protection

Email: [email protected]

Phone: 0207 1755108

Address: 204 palmer house wood green n22 6ul

Glorious Life Academy – Course Refund Policy

Effective Date: [18TH APRIL 2025]

At Glorious Life Academy, we strive to deliver high-quality courses and a positive learning experience. However, we understand that situations may arise where a refund is requested. This Refund Policy outlines the circumstances under which refunds may be granted.

1. Refund Eligibility

You may be eligible for a full or partial refund depending on the type of course and the timing of your cancellation:

a. Online Courses (Self-Paced or Live via Zoom):

Full Refund: If you cancel your registration within 14 days of purchase and before accessing any course materials or attending a live session, you are entitled to a full refund in line with the Consumer Contracts Regulations.
Partial Refund: If you cancel after accessing course materials or attending part of the course, a partial refund may be granted at our discretion.
No Refund: No refunds will be issued after 14 days from the date of purchase or once a significant portion of the course has been accessed or completed.

b. In-Person Workshops or Events:

Full Refund: If you cancel at least 7 days before the event date, a full refund will be provided.
Partial Refund: If you cancel within 7 days, a partial refund may be available depending on any non-refundable costs already incurred.
No Refund: No refunds will be issued for cancellations made within 48 hours of the event or for non-attendance.

2. How to Request a Refund

To request a refund, please email us at [Insert Email Address] with the following details:

Full name
Course name
Date of purchase
Reason for refund request

We aim to respond to all refund requests within 5 business days.

3. Processing Refunds

If your refund is approved:

It will be issued via the original method of payment.
Please allow 7–10 working days for the funds to appear in your account.

4. Non-Refundable Situations

We are unable to issue refunds in the following situations:

Change of mind after the 14-day cooling-off period
Inability to attend live sessions (recordings may be provided)
Dissatisfaction based on personal preferences without prior communication or feedback
Technical issues on your end (e.g., internet problems) unless clearly caused by our platform

5. Course Cancellations by Glorious Life Academy

If we cancel a course or event for any reason, you will be offered:

A full refund, or
The option to transfer your registration to another date or course

6. Contact Us

For any refund-related questions or concerns, please contact:

Glorious Life Academy

Email: [[email protected]]

Phone: [0207 175 5108]

London, UK